Policy
ACM strives to meet the particular needs of each student and to provide support and welfare services to learners which are useful, efficient, timely, and effective.
ACM provides learners with timely and complete information about the services available to them.
ACM ensures that policies and procedures are in place to ensure the care, safety and welfare of learners which are consistent with relevant legislation.
We also ensure that opportunities to access ACM’s courses are provided to learners with special needs.
ACM provides advice, support and welfare services to learners to assist them with issues that may arise during their study. These support and welfare services are not limited to academic issues and encompass a range of issues related to student welfare and to adjust to life in Australia.
ACM’s advice and support services are provided at no additional cost to the student.
As necessary, ACM will organise referrals to professional counselling services for learners who face difficulties in their personal lives. ACM can organise referrals for issues related to illness, bereavement, relationship problems, financial problems, or problems adjusting to a new lifestyle.
Referrals to external support services are made at no extra cost to the student.
Learners are fully informed of the welfare services available to them at orientation and in the student handbook.
Learners are informed if ACM has a commercial interest in any service that is provided to them.